Can I visit the showroom?
Yes you can visit our showroom, please click here for details.
How will the delivery process work?
Worldwide , we undertake to ship to a local depot closest to your stated delivery address, where once cleared through customs and you have paid any import costs, your furniture will be available for collection. The local depot will be happy to arrange the onward transfer of your furniture at a cost agreed between yourselves. We provide all export documentation and liaise directly with overseas shippers and agents on your behalf. We would recommend that all customers considering Worldwide shipment read the information provided here .
In Europe we offer a 'kerbside' delivery, meaning your furniture will be delivered to the kerbside and you will be responsible for handling it into your home.
In the UK, our delivery team will deliver your furniture into your home, unwrap and remove packaging before ensuring you are 100% happy that all has arrived in perfect condition.
Always read our terms and conditions before ordering from us.
How long will I have to wait for my furniture?
Our sofas are handmade to order and may take up to 6 weeks or more to manufacture. We undertake to deliver your completed furniture to you as soon as is convenient after it has been cleared by our quality control team.
Do you hold ‘stock’ items?
Special clearance items, ex-display or showroom items are occasionally available from stock, enabling much quicker delivery times. Please contact us on 0845 643 6913 to discuss your requirements.
What guarantees do you offer?
We pride ourselves on the quality of our manufacturing – we’ve been making Chesterfield furniture for many years and have set the benchmark for our competitors follow. All our furniture carries a 5-year guarantee against faulty workmanship and /or materials. Our frames carry a 10 years guarantee. Our Terms and Conditions will help you understand these details.
Is everything made in the UK?
It certainly is! And not only is everything made under our supervision, we also source all our materials from the UK too. The only exception to that rule, are our leather hides, which come from Italy.
Are you able to customise my furniture?
As we manufacture our own furniture, we are able to offer a bespoke, made-to-measure service. We can make any item lower, higher, longer, deeper, firmer or softer. If you’d prefer to have less metal studs, and more piping we will do all we can to accommodate your wishes! Please call our sales team to discuss the options open to you on 0845 643 6913.
How do your leathers differ from each other?
‘Antique’ is our standard range – good quality leather giving a traditionally ‘aged’ appearance and hard wearing qualities with softness and comfort. Our ‘Premium’ options are natural half-grain leathers, with an aged appearance; when stretched this leather lightens giving a pleasant contrast of shades. And finally, if you are looking for the finest upholstery leather, our hand-dyed range gives you the very best durability with great looks. All our leathers have been quality tested and comply with British and European upholstery standards.
Can I supply my own fabric?
In theory, yes! Absolutely. We are happy to consider any fabric or leather that you wish to supply. It is important you discuss your initial ideas with us, so that we may guide you on our requirements – we will always help you achieve the best quality finish we can. Call our sales team on 0845 643 6913 for a chat through the options open to you.
Should I do anything to protect and clean my furniture?
Our Chesterfields are easy to keep clean. Usually a wipe down with a damp cloth is all that is needed to keep your furniture looking great. At your own discretion you may purchase and use a leather nourishing crème or cleaning kit to care for your furniture.
Can I get a sample of leather?
Choosing leather for your furniture is a very personal thing, and our sample service will help you decide which texture, colour and grade is right for you. Just click here to order samples.
Do you offer trade discounts?
We offer discounts to designers, re-sellers, trade clients and other institutions. We'd be happy to discuss your requirements - call us on 0845 643 6913.
How can I order?
Just call us on +44 (0)845 643 6913 or email our team on firstname.lastname@example.org. You can also order through this website too.